27 October 2015
During a routine inspection
The inspection took place on the 27 October 2015 and was unannounced. Willowtree House provides accommodation and personal care for up to six people with a learning disability. It is part of Delos Community Limited which provides four other care homes within the local area. At the time of our visit six people were living at Willowtree House. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People felt safe. Staff had an understanding of abuse and the safeguarding procedures that should be followed to report abuse and people had risk assessments in place to enable them to be as independent as possible. Effective recruitment processes were in place and followed by the service and there were sufficient numbers of staff available to meet people’s care and support needs Medicines were stored, handled and administered safely within the service. Staff members had induction training when joining the service, as well as regular on going training. Staff were well supported by the registered manager and had regular one to one supervisions and yearly appraisals. People’s consent was gained before any care was provided and the requirements of the Mental Capacity Act 2005 and associated Deprivation of Liberty Safeguards were met. People were able to choose the food and drink they wanted and staff supported people with this. People were supported to access health appointments when necessary, including doctors, dentists and speech therapists. Staff supported people in a caring manner. They knew the people they were supporting well and understood their requirements for care. People were involved in their own care planning and were able to contribute to the way in which they were supported. People’s privacy and dignity was maintained at all times. People were supported to take part in a range of activities and social interests of their choice. The service had a complaints procedure in place and people knew how to use it. |