Background to this inspection
Updated
14 March 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was carried out by one inspector.
Service and service type: Savile House is a care home. People in care homes receive accommodation and nursing or personal care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: This inspection was unannounced.
What we did: We reviewed information we had received about the service since the last inspection in January 2018. This included details about incidents the provider must notify us about. We also sought feedback from the local authority and Healthwatch. The provider completed a Provider Information Return (PIR). This is information providers must send us at least annually to give us key information about the service, what it does well and improvements they plan to make. We took this into account in making our judgements in this report.
During the inspection we spoke with five people living in the home and three relatives to gain their views on the care provided. We spoke with the cook, three care staff, the registered manager and the provider.
We reviewed a range of records. These included two people’s care records and four people’s medication records. We also looked at two staff files around staff recruitment, training and supervision. We reviewed records relating to the management of the home and a variety of policies and procedures developed and implemented by the provider.
Updated
14 March 2019
About the service: Savile House is a residential care home that was providing personal care to 14 people aged 65 and over at the time of the inspection.
People’s experience of using this service:
People and relatives were happy with the care provided at Savile House. They told us staff were good and kind and treated them with respect. People were given choices and able to make decisions about their daily lives. People received personalised care and this was reflected in their care records.
There were enough staff to meet people’s needs and keep them safe. Recruitment processes ensured staff were suitable to work in the care service. Staff were well trained and supported by a registered manager who worked with them providing direction and guidance.
Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse. People’s health care needs were well managed and they received their medicines when they needed them.
Activities were available and people were supported to go out in the community. People’s dietary needs were met although there was mixed feedback about the food. The registered manager was working with the chef to make improvements.
The home was clean and well maintained. Many areas of the home had been decorated and refurbished and this process was ongoing.
A complaints procedure was displayed. People and relatives knew how to raise concerns and were confident these would be dealt with appropriately.
People, relatives and staff praised the management of the home and spoke highly of the registered manager. The registered manager was committed to making the service the best it could be for the people who lived there. Effective audits and checks helped them in this process.
Rating at last inspection: At the last inspection the service was rated Requires Improvement (report published 5 February 2018).
Why we inspected: This was a planned inspection based on the rating awarded at the last inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.