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KML Kare

Overall: Good read more about inspection ratings

The Town Hall Business Centre, High Street East, Wallsend, NE28 7AT (0191) 500 9745

Provided and run by:
KML Kare Limited

Latest inspection summary

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Background to this inspection

Updated 4 March 2023

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

An inspector and 1 Expert by Experience carried out this performance review and assessment. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because the service provides care to people living in their own homes and we needed to make arrangements to contact them.

Inspection activity started on 21 December 2022 and ended on 10 February 2023.

What we did before the inspection

We reviewed information we had received about the service since they registered with us. We sought feedback from the local authority and health commissioners who work with the service. We used all this information to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

This performance review and assessment was carried out without a visit to the location’s office. We used telephone calls to enable us to engage with people using the service and relatives, and electronic file sharing to enable us to review documentation. We contacted staff via email. We received feedback from 5 people, 8 relatives and 11 staff.

Overall inspection

Good

Updated 4 March 2023

KML Kare is a domiciliary care service providing personal. At the time of our inspection there were 62 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Most people, along with relatives, staff and professionals had only positive feedback about the care provided. People confirmed they felt safe. A small number of people felt consistency of staff and timing of calls could be improved.

Safeguarding concerns were investigated and action taken to help keep people safe. Staff knew about the whistle blowing procedure and were confident to speak up if needed. There were enough staff to meet people’s needs and new staff were recruited safely. People were supported to have their medicines and incidents were investigated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people to ensure they had enough to eat and drink. Staff received the training they needed.

People's needs had been assessed and this was used to develop personalised care plans. Where required, risks had been identified and assessed. Staff supported people respectfully with their end of life care needs.

Staff described a person-centred ethos within the service. They also said there was good support and teamwork. The provider had a structured approach to quality assurance. People’s feedback was gathered and used to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 November 2021 and this is the first inspection.

Why we inspected

This was the first inspection for this newly registered service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.