Archived: Crowthorne Care Southall

Updated 29 March 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection on 28 February 2017. The inspection was carried out by one inspector and was unannounced.

Before the inspection we reviewed the information we held about the service. This included the last inspection report, statutory notifications about incidents and events affecting people using the service and a Provider Information Return (PIR) the registered manager completed and sent to us. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We sent questionnaires to people using the service, external professionals and staff who worked at the service to ask them about their experiences and three members of staff responded.

During the inspection we spoke with four of the five people who lived there. We also met and spoke with the service manager, the nominated individual, a manager from another of the provider’s locations who was offering support to the service and a support worker.

We observed how people were being supported, including the administration of medicines. We looked at records which included two support plans and associated records, staff recruitment and support records, records of the provider’s own quality assurance, meeting minutes and records relating to medicines.

As part of the inspection we viewed reports carried out by the local authority regarding their inspections of the service.

Updated 29 March 2017

Crowthorne Care Southall is a supported living service, registered to provide personal care to adults with mental health needs or learning disabilities. The service can accommodate up to five people. Five people who had mental health needs were living at the service at the time of the inspection.

There was a manager in post. They were in the process of applying to be registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The last inspection was on 10 March 2015 and the service was rated Good.

This inspection took place on 28 February 2017 and the service remained Good.

People enjoyed using the service, they felt safe and their needs were being met. They thought the staff were kind and caring. People were involved in planning their own care and reviewing how their needs were being met.

The staff were appropriately trained and supported. They had good information about their roles and responsibilities and about each person's needs.

The service was appropriately managed. Records were well maintained, up to date and reflected the service. There were appropriate systems for monitoring the quality of the service.