- Care home
Poplars Care Centre
Report from 1 February 2024 assessment
Contents
Ratings
Our view of the service
At our last inspection (published 13 May 2021) the overall rating was Requires Improvement. At this assessment the rating has improved to Good. This assessment was undertaken on 26 February to 05 March 2024. Poplars Care Centre provides personal care and accommodation for up to 71 people. The service provides nursing care and most people who live there live with dementia. The service is also registered to provide support to people with learning disabilities and autistic people. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. ‘Right Support’ - Since our last inspection there was a new registered manager who had made improvements at the service. Staff had the information and guidance they needed to support people effectively. People were protected from the risk of abuse. People’s needs were assessed to ensure staff knew what support they needed. Best practice tools were used to undertake assessments. ‘Right Care’ - There was enough staff to provide safe care to people. Staff knew how to keep people safe and had the skills and training they needed. Staff sought people’s consent before providing people with care and respected their choices. People were encouraged and supported to maintain their independence as much as possible. Care was person centred and focused in individual needs. ‘Right Culture’ - People were protected from risks from the environment. Improvements had been made to the environment since our last inspection and the building was well maintained. Staff were happy in their role and well supported.
People's experience of this service
People were happy at the service where there was a warm and friendly atmosphere. People told us they felt safe and well cared for at the service by staff who treated them well. One person said, “The staff have been wonderful, they are all very kind.” There was enough staff and staff were available when people needed support.” One person said, “There are staff around to look after me and I feel safe”. Another person told us, “They will come in to chat with me and I can ask them questions”. People were listened too, and their choices were respected. Relatives were positive about the support people received at the service. One relative told us, “The staff are interested in [people].”