11 May 2012
During a routine inspection
People said that their privacy and dignity was respected by staff and that staff generally knew how to care for them. They also said that they usually had the same care staff member or team of care staff. They told us that staff knew how to care for them.
People said that if they had any problems they would raise these with the manager or staff. People said that when they had raised concerns in the past these had been sorted out to their satisfaction.