14 November 2011
During an inspection looking at part of the service
During our visit people were seen to be enjoying some relaxation time before their tea. People said that they enjoyed the meals that they had at Lee Court and we saw people taking part in food preparation and laying the table for their evening meal. The meal time was seen to be a social occasion with people receiving support from staff as required. People said that they helped to chose what they ate during their stay and staff showed us a pictorial guide used to support this decision making process.
People told us that they helped out with cleaning and cooking enabling them to develop their independent living skills. Social care professionals who spoke with us said that opportunities for people to do this had impacted positively on people's quality of life.
People were also encouraged to be independent in relation to managing their own medication. When people were unable to do this, trained staff support people. The home demonstrated that it was flexible to review arrangements in relation to administering and recording medication to ensure people received what they had been prescribed. When errors occurred the home took action to prevent a reoccurrence and the organisation had systems in place to monitor this and support the manager.
People were involved in developing their plans of support for the time that they were staying at Lee Court. This meant that the home took into account their likes and dislikes, preferences and preferred routines.
The manager and the staff team at Lee Court work well with health and social care professionals who told us that they considered that the home offered a responsive and flexible service that benefits the people who stay there and their families.