17 February 2014
During a routine inspection
People told us that they were fully involved in developing their care plans when they first came to the home and were consulted monthly thereafter when they reviewed their care plans with staff.
We saw that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.
There were effective systems in place to reduce the risk and spread of infection. People who live at the home told us that the home was clean and tidy and their bedrooms were cleaned daily.
The provider employed sufficient staff to meet the current needs of people at the home. People we spoke with during our visit told us that they felt staffing levels at Wey Valley House were sufficient to meet their needs.
We saw that the service was audited by one of the management team ensuring that people who use the service benefit from a service that monitors the quality of care that people received.
We made observations throughout the visit and saw people being offered choices as to what they wanted to eat or drink. We saw how staff supported people transferring using mobility aids. People were addressed in a respectful and supportive manner by staff.