31 October 2022
During an inspection looking at part of the service
Lyndale is a residential care home providing care and support for up to nine people. The service specialises in providing support to people who have mental health needs. At the time of our inspection there was one person receiving a regulated activity, this was support with their personal care.
People’s experience of using this service and what we found
Improvements had been made to the service and the systems and processes put into place following the last inspection had been sustained and embedded. Staff knew people well; this included any risks to their wellbeing and safety which had been assessed. The person told us they were happy living at Lyndale and was not restricted in their life.
There was a relaxed, calm and friendly atmosphere in the home, it was clean, tidy and well maintained. All necessary utility and building checks had been carried out. People were supported by staff who were safely recruited and trained to ensure they had the skills necessary. Staff felt supported and were well trained. There were enough staff on duty. People had enough to eat and drink and were involved in creating shopping lists.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to healthcare services as they needed.
Medicines were managed safely. Infection control risks were mitigated, and clear guidance was in place and followed, in particular in relation to COVID-19. Care plans were detailed, and person centred, support with socialisation activities were in place.
Lyndale was well-led, robust monitoring systems meant people were protected from avoidable harm. The service learnt from events that occurred and used the outcomes to make further improvements. People, their relatives, staff and professionals were asked for their feedback on the care and support provided at the service and this was used to make improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 11 April 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.