• Care Home
  • Care home

Archived: Woodford Court

Overall: Good read more about inspection ratings

6-8 Snakes Lane West, Woodford Green, Essex, IG8 0BS (020) 8502 9502

Provided and run by:
Scope

Important: The provider of this service changed. See new profile

All Inspections

18 September 2017

During a routine inspection

This inspection took place on 18 September 2017 and was unannounced. At our last inspection in October 2014, we found the provider was meeting the regulations we inspected and the service was rated Good. At this inspection we found that the service continued to be rated Good.

Woodford Court is a care home that provides accommodation and 24-hour support with personal care for up to 12 adults with learning disabilities.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe at the service. The provider had safeguarding policies and procedures were in place. Staff had received training about how to safeguard people and knew how to report any potential abuse.

There were enough staff to meet people's needs and the provider ensured all new staff had the relevant checks carried out before they started working at the service. Staff received regular training and supervision.

People and their representatives were happy with how care and support was provided. Staff had a good knowledge of people`s individual care needs. They treated people with dignity and respect and encouraged them to be independent.

Any potential risks to people were assessed to ensure their safety. There was a system in place to record when accidents or incidents had happened. People's medicines were safely managed.

People received care and support that were tailored to their individual needs. Staff were aware of people's likes and dislikes. People were provided with a choice of food and drink. They were supported by staff who respected their privacy and maintained their dignity.

People, relatives and staff felt the service was managed well. People who used the service and their relatives were asked about the quality of the service provided. The provider had a complaints policy in place. There were regular meetings for people and staff to discuss about the service.

15/10/ 2014

During a routine inspection

This inspection took place on 15th October 2014 and was unannounced.

At our last inspection in September 2013 we found the service was meeting the regulations we looked at and did not identify any concerns about the care and support people who lived at Woodford Court received.

Woodford Court is a care home that provides accommodation and 24 hour support with personal care for up to 12 adults with learning disabilities.

There is a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People were treated with respect and dignity by the staff. People told us they felt safe. Safeguarding procedures were robust and staff understood how to safeguard the people they supported. The home had proper policies and procedures in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. The Deprivation of Liberty Safeguards (DoLS) are part of the Mental Capacity Act 2005. They aim to make sure that people in care homes, hospitals and supported living are looked after in a way that does not inappropriately restrict their freedom. The safeguards should ensure that a care home, hospital or supported living arrangement only deprives someone of their liberty in a safe and correct way, and that this is only done when it is in the best interests of the person and there is no other way to look after them.People’s health and care needs were assessed with them, and they were involved in writing their plans of care. People told us that they were happy with the care that had been delivered and their needs had been met. It was clear from our observations and from speaking with staff that they had a good understanding of the people’s care and support needs and that they knew them well.People were supported in promoting their independence and community involvement. People were given opportunities to express their choices and to make decisions in their daily lives. We observed members of staff interacting with people using the service in a courteous, polite and efficient manner.Records confirmed people’s preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people’s wishes. People had access to activities that were important to them and had been supported to maintain relationships with their friends and relatives.The management team had regular contact with people using the service and their representatives. They welcomed suggestions on how they can develop the services and make improvements. Where shortfalls or concerns were raised these were addressed.

26 September 2013

During an inspection looking at part of the service

We found that the home had adequate systems in place to assess and monitor the quality of care that people received. During our previous inspection in June 2013 we found that there was no open forum for relatives to discuss concerns and receive feedback on behalf of people at the home. Also, that quality checking was not focussed on the quality of care that individual people received at the home.

During this inspection we found that the registered manager had implemented a new system of weekly checks which focussed on people's quality of care. People who used the service were asked for their views about their care and treatment and these were acted upon. One person said 'if there's a problem I'll speak to Susan' (the manager). A relative said 'we've had no trouble making our views known, the manager makes herself accessible'. We saw that meetings with relatives' had been reinstated and that there was a range of systems in place to assess and monitor service provision.

27 June 2013

During a routine inspection

People we spoke with gave positive feedback about their experience of the service. They told us that staff were able to meet their needs. We saw staff interacting with people in a respectful manner. A relative told us "we are very lucky, it's an ideal setting."

We found risk assessments and care plans were in place which set out how to meet people's individual needs. Records showed that people had regular access to other health care professionals. People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that staff received appropriate professional development. However, we found that adequate systems were not in place to assess and monitor the quality of service provision.

5 November 2012

During a routine inspection

We found that people were treated with dignity and respect. People told us that they were able to make choices over their daily lives. One person told us 'every one cares about us we can do the things we like.' People told us they were happy with the support they received and that the service was meeting their health care needs. One person said "all the staff treat me good" We saw records that showed people had access to health care professionals. We found that care plans were in place for people, but that they were of variable quality. Some contained detailed information on how to meet the person's needs. Others provided only very limited information.

People told us that they got enough to eat and drink. One person said 'the foods OK you get enough but it is nothing special.' Records showed that people were offered a varied and balanced diet. We observed staff provided support with eating in a patient and sensitive manner. However, we found that not all staff who prepared food at the service had received training in food safety and hygiene.

People told us they received support with their medication. One person said "staff help me with my medication, no problems." We saw that medications were stored securely. We found that the service had a complaints procedure, and that complaints received had been properly investigated. People told us they knew who to complain to, and that they felt confident their complaints would be listened to.

22 March 2012

During a routine inspection

We spoke with people who use the service. They gave positive feedback about the care and support they receive. People said they are able to make choices and decisions for themselves over their daily life, and that staff treat them with respect. People also said that they are able to decorate their bedrooms as they please, and that they are supported with their health needs.