18 September 2017
During a routine inspection
Woodford Court is a care home that provides accommodation and 24-hour support with personal care for up to 12 adults with learning disabilities.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe at the service. The provider had safeguarding policies and procedures were in place. Staff had received training about how to safeguard people and knew how to report any potential abuse.
There were enough staff to meet people's needs and the provider ensured all new staff had the relevant checks carried out before they started working at the service. Staff received regular training and supervision.
People and their representatives were happy with how care and support was provided. Staff had a good knowledge of people`s individual care needs. They treated people with dignity and respect and encouraged them to be independent.
Any potential risks to people were assessed to ensure their safety. There was a system in place to record when accidents or incidents had happened. People's medicines were safely managed.
People received care and support that were tailored to their individual needs. Staff were aware of people's likes and dislikes. People were provided with a choice of food and drink. They were supported by staff who respected their privacy and maintained their dignity.
People, relatives and staff felt the service was managed well. People who used the service and their relatives were asked about the quality of the service provided. The provider had a complaints policy in place. There were regular meetings for people and staff to discuss about the service.