Parkview Residential Home

Updated 2 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

The inspection took place on 9 March 2021 and was announced.

Updated 2 April 2021

About the service

Parkview Residential Home is a large property built on three levels with a passenger lift to all floors. The home provides 35 places for the care of elderly people including six places for people with a physical disability. On the day of the inspection the home was full, but two people were currently in hospital. The home which has garden areas to the front and rear is situated close to Bolton town centre and main bus routes and facing a local park.

People’s experience of using this service and what we found

People told us they felt safe. Staff had training in safeguarding and were aware of how to deal with any concerns. All relevant health and safety certificates were seen and were in date. Individual risk assessments were reviewed and updated regularly to ensure they remained current. Accidents and incidents were recorded and people were referred to the falls team as required.

Staff were recruited safely. Staffing levels were sufficient to meet the needs of the people who used the service on the day of the inspection.

Medicines systems were safe and appropriate protocols and guidance were in place. All areas of the home were clean and tidy and no malodours were detected around the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Where devices were being used which restricted people’s movement, this was now clearly documented with reference to professionals and family involved and consulted around best interests decision making.

Care files included relevant assessments and health and personal information. People’s choices and preferences around areas such as daily routines, meals, sleep preferences and interests were included in the care files. Staff referred to other agencies and professionals as required. People’s wishes for when they were nearing the end of their lives were recorded within the care files. Staff had undertaken training in end of life care.

New staff were required to complete an induction and a full and comprehensive training programme was on-going. Dietary and nutritional information was documented within care files and this information was also held in the kitchen.

People were happy at the home and relatives we spoke with were also positive about the care and support provided. Care files included evidence that people had been involved in care planning and reviews and residents’ and relatives’ meetings were held regularly. People’s dignity and privacy was respected.

Communication was good and information was produced in a way that made it accessible to as many people as possible. There was a range of activities and outings on offer and special days were celebrated.

People told us they had no complaints about the service. The complaints procedure was displayed within the home. A number of compliments had been received by the home.

Regular audits and quality checks were carried out and any issues addressed appropriately. Staff supervisions and meetings were held regularly. The home engaged well with the wider community and had visits from religious leaders, local schools and clubs, which the people who used the service enjoyed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 9 April 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.