We carried out a review of the data available to us about The Chestnuts Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Chestnuts Care Home, you can give feedback on this service.
The Chestnuts Care Home is a residential care home providing personal care and accommodation for up to 28 older people, including people living with dementia. At the time of our inspection there were 28 people using the service.
People’s experience of using this service and what we found
People and relatives told us the service proved personalised care. A relative sent us a compliment about the care provided and commented, ‘Mum has been looked after like a queen. She has her hair styled every week and always looks like she’s ready for a night out on the town. From a frail lady who had lost her sense of humour and reason to live, we now have a glowing, smiling, happy mum again. Mum has no interest in going home… The Chestnuts is her home’.
Staff were highly motivated to provide kind, sensitive and compassionate care. Comments from people and relatives included, “The staff are all wonderful to me”; “It is calm and as friendly as it is today as every day” ; and ”The staff are all caring and professional and mum is happy with the environment and service provided. As always, I could not wish for a better place for mum to live than The Chestnuts.”
The registered manager was a strong visible presence at the service and promoted a positive culture where people and staff were involved in the running of the service. One person told us, “The manager is a dream. We only have to ask and they do it.” Another person told us, “They are the best. They are my favourite.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People had access to health care support and the service worked jointly with health care professionals to ensure their health needs were met. People received their medicines as prescribed. A healthcare professional told us, “We collaborate well together. Staff always act quickly to contact us rather than leave things. The manager is brilliant and senior staff definitely caring.”
Additional staff were available ensure they had time to sit and talk with people as well as support them with their personal care needs. Staff were provided with suitable training to ensure their skills and knowledge were up to date. Staff felt well supported by the management team, which helped them to provide person-centred care.
People told us and relatives had feedback to the service that people were safe and well-cared for. One person told us, “Oh yes the staff are lovely. I feel safe.” A relative had commented, “We can rest at night knowing that our mum is safe and cared for.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 January 2022 and this is the first inspection. The last rating for the service under the previous provider at the previous premises was Good, published on 27 December 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.