3 January 2013
During a routine inspection
We spoke with two people using the service. Both people we spoke with told us they had copies of their care plans in their homes and were aware of the care and support that had been planned for them. They told us staff were 'friendly', 'helpful' and treated them with respect. One person said about the service 'I wouldn't change anything. They are here to help me to get confident about living independently'.
Staff had received training to keep their skills and knowledge up to date. They were aware about what they should do to protect people who may be at risk of abuse, harm or neglect.