11 September 2019
During a routine inspection
Domiciliary Care Agency run by Autism Anglia is a domiciliary care agency which also operates supported living housing schemes and an outreach service. It provides personal care and support to adults and older people living within their own homes. Not everyone using the service may receive the regulated activity; personal care. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection there were 24 people using the service.
People's experience of using this service and what we found
People received safe and effective care and support. Risks were assessed and managed to enable people to live independent lives. Staff were vigilant to identify risks and take action to ensure people remained safe. Systems used for the management of medicines were effective and monitoring processes in place ensured these were robust.
People received timely support from a consistent staff team. People's needs were assessed and reviewed to ensure their care needs were met. Care plans were detailed and effective to ensure staff always had access to the most current information.
Staff received training relevant to their role and had good support from the registered manager and their colleagues.
Staff sought people's consent before supporting them and decisions about people's care and treatment were made in line with current law and guidance.
People received enough to eat and drink to maintain their health.
People were supported to access healthcare, and other agencies, when required. The registered manager worked in partnership with health and social care professionals to ensure consistency and ensure people received appropriate support.
People's care was responsive to their changing needs. People, and their relatives, were involved in the assessment and planning of their care and good communication was central to enable people to work together to ensure people's needs were met fully. People knew how to raise a concern and always felt listened to.
People, staff and professionals felt the service was well managed. People, and staff, had regular
opportunities to share their views about the service. The provider carried out audits to ensure the quality of care provided was maintained to a good standard.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The last rating for this service was Good (Report published 4th March 2017)
Why we inspected: This was a scheduled inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.