17 April 2023
During an inspection looking at part of the service
Seacliff Care Home is a residential care home registered to provide care and support to up to 24 people. The service provides support to older people some of whom were living with dementia. At the time of our inspection there were 21 people using the service.
People’s experience of using this service and what we found
Improvements had been made to the quality assurance and oversight processes within the home. A variety of audits and checks meant there was consideration to continual improvement. Medicines procedures were strengthened, and good practice guidance was key to the improvements made.
People, their relatives and staff told us Seacliff Care Home was a safe place to be. There were enough staff on duty, and they had been recruited using robust, safe processes. Staff knew how to identify, and report concerns about people, they were confident matters would be followed up.
People had risk assessments in place for all their care and support. Assessments were reviewed regularly and supported people to live their life the way they wanted to. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were protected from avoidable infections; the home was clean and hygiene processes were in place. Accidents and incidents were recorded and reviewed to ensure lessons were learned within the home.
Staff felt appreciated and proud to work at Seacliff Care Home. They were complimentary about the leadership of the home and their colleagues. The registered manager understood their regulatory responsibilities.
Staff knew and understood their job role and tasks were defined. The home sought to work in partnership with a range of external professionals including making links within their local community. Seacliff Care Home actively sought feedback on the quality of the care provided and used the information to continually improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 3 February 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
At our last inspection we recommended that the provider follow good practice guidelines for the safe management of medicines. At this inspection we found the provider had acted on the recommendation and were operating safe practices.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.