23 August 2011
During a routine inspection
We spoke with a visitor to the home who was very complementary about the management and the staff team saying, 'They are great, this home is a very happy place and it's well run'. Another visitor told us, 'I am happy with the care my relative receives, I have no complaints'.
We asked service users about their daily routine, one service user said, 'There are plenty things going on'.
We were told, 'The staff are very polite, visitors are always made welcome, and there is plenty to eat'. Another said, 'I am very happy here at Greenlands, 'The staff are very good'.