14 December 2012
During a routine inspection
We found before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. The provider acted in accordance with legal requirements where people did not have the capacity to consent.
People's care and support needs were appropriately assessed and their care was planned and delivered in line with their individual support plans. This also meant people were protected from unsafe or unsuitable equipment, because the care workers had been given guidance about how to support people with any mobility difficulties.
We found the care workers clearly understood people's needs. Staff had been given appropriate training. Care staffing was planned around the needs of the people who stayed there. This meant there were enough qualified, skilled and experienced staff to meet people's needs.
We found the records kept about people using the service were detailed, relevant and up to date, which meant people were protected from the risks of unsafe or inappropriate care and treatment.