We carried out a review of the data available to us about Good Oaks Home Care - Abingdon and Didcot on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Good Oaks Home Care - Abingdon and Didcot, you can give feedback on this service.
Good Oaks Home Care - Abingdon and Didcot is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 7 people receiving personal care.
People’s experience of using this service and what we found
We found safe care and treatment was provided. People were safeguarded from the risk of abuse and other risks, including infection control risks in relation to COVID-19. Safe medicines administration practice was promoted. The registered manager took appropriate action in response to accidents, incidents and complaints to ensure people's safety. There were sufficient staff to meet people's care needs and safe recruitment processes were in place.
Staff were appropriately trained and supported in their roles and told us they felt valued and listened to. Staff worked with other health and social care professionals when required to ensure people's needs were met.
People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible. The policies and systems in the service promoted this practice.
People told us staff were caring, compassionate and provided safe care. Staff supported people to maintain their independence where possible and involved people in day-to-day decisions about their care and support.
People received person-centred care which was responsive to their needs. People's needs were assessed, and care plans provided a detailed and holistic picture of people's needs, wishes and preferred routines.
Staff, people and their relatives told us the service was well-managed. People indicated the management of the service was accessible, supportive and approachable. There were systems in place to monitor the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 19 January 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service and to provide the service with a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.