Sandpiper

Updated 22 June 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection, which took place on 3 June 2018 and was unannounced. The inspection was carried out by one inspector.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at previous inspection reports and notifications about important events that had taken place in the service, which the provider is required to tell us by law. We used all this information to plan our inspection.

Some people's ability to communicate was limited, so we were unable to talk with everyone. We observed staff interactions with people and observed care and support in communal areas. We spoke with four people, we contacted four relatives. We spoke with four support workers, the deputy manager and the registered manager. We also requested feedback from a range of healthcare professionals involved in the service. These included professionals from the local authority learning disabilities team, local authority care managers, local authority safeguarding team and contracts and compliance team. We looked at the provider's records. These included five people's care records, which included support plans, health records, risk assessments and daily care records. We looked at seven staff files, a sample of audits, satisfaction surveys, staff rotas, and policies and procedures.

Updated 22 June 2018

Sandpiper is a fully accessible residential care home for people with a learning disability and complex needs. At the time of inspection there were six people using the service which is the maximum number of people the service can accommodate. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance.

At our last comprehensive inspection in March 2017 the service was rated 'Good'. At this inspection we found the service remained good. You can read the report from our last comprehensive inspection by selecting the 'all reports' link for Sandpiper on our website at www.cqc.org.uk.

People were protected from the risk of potential abuse. Staff were knowledgeable about safeguarding procedures and knew what to do if they had concerns about the service.

People were protected from risks to their health and wellbeing because risk assessments to guide staff were accurate and provided staff with sufficient detail about how to manage specific risks.

Medicines were well managed and there were enough staff to meet people's needs.

Newly appointed staff were supported in their role by an induction period.

Staff developed caring relationships with people using the service and respected their diversity and dignity.

People were supported to get enough to eat and drink and people had access to healthcare professionals.

People and their relatives were involved in planning their care and care records included information about people's likes and dislikes and promoting their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There was a positive and open culture at the service.