16 November 2011
During an inspection looking at part of the service
We did observe that people were relaxed with staff. We observed that people were able to move around freely and looked as if their personal care needs were being met.
We did observe that people were relaxed with staff. We observed that people were able to move around freely and looked as if their personal care needs were being met.
We did observe that people were relaxed with staff and that staff had a very good knowledge of people as individuals and were fully aware of their individual communication and care needs.
We observed that people were able to move around freely and looked as if their personal care needs were being.
We contacted and spoke with a relative who was very happy with the service provided at Carter Avenue.