The Care Quality Commission

Archived: Plean Dene

2 Luccombe Road, Shanklin, Isle of Wight, PO37 6RQ (01983) 866015

Provided and run by:
Islecare Limited

All Inspections

23 November 2011

During a routine inspection

We were not able to speak with people who live at Plean Dene due to the level of their disability. We telephoned two relatives of people following our visit. Both were very happy with the service provided at the home. They said they were confident that health and personal care needs were met. Relatives also said that they were kept informed of any changes or relevant information by the manager. Relatives commented on the fact that many staff have worked at the home for a long time and knew the people well.

We also spoke with health professionals involved in the care of people. They stated that they had no concerns about the home.

The local safeguarding team told us that they were investigating some concerns at the home. The investigation had not substantiated some allegations and others continued to be investigated by the provider and safeguarding team.