12 December 2013
During a routine inspection
A parent told us "every child with a disability is different, our volunteer does everything to enter into their world rather than try and adapt them to theirs, they use a great deal of common sense". We found that care was delivered to meet the needs of the child and to support their families as described in their care plan and needs assessment. A parent said "I am very grateful for the service, as a mum and for my child as well - we look forward to seeing our volunteer and the special bond they have with our child".
We found that children were supported by volunteers who understood their responsibilities to safeguard their safety and welfare. Information was available so that volunteers and people who use the service knew who to contact if they had any concerns.
Volunteers were recruited following robust procedures to ensure they were suitable to work with children and were carefully matched with children and their families.
The provider had an effective system in place to assess and monitor the quality of the service provided.