8 March 2016
During a routine inspection
Birmingham Business Associate Limited is a domiciliary care agency registered to provide personal care to people living in their own homes. The service currently provides care and support to 15 people, ranging in age, gender, ethnicity and disability.
There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had made improvements to their quality assurance and audit systems to monitor the care and support people received. However, improvement was required in matching staff with the right skills to meet people’s individual needs. The frequency of staff supervision and spot checks also required some improvement.
People were left safe and secure in their homes. People were kept safe and protected from harm because staff understood their responsibility to take action to protect people. The provider had processes and systems in place that kept people safe and protected them from the risk of harm.
People were involved in planning their care and management of any risks identified in relation to the care they received. People received care and support from staff that were trained and supported to carry out their roles.
People were supported by staff that had been safely recruited. People were supported with their medication by staff that had received appropriate training.
People and relatives felt staff had the skills and knowledge to care and support people in their homes. Where appropriate, people were supported to access health and social care professionals.
The provider was taking the appropriate action to protect people’s rights to ensure their liberty was not being restricted.
People and relatives felt the staff was caring and treated people with dignity and respect. People felt their independence was respected and promoted and staff responded to people’s support needs.
People and relatives felt they could speak with the provider about worries or concerns and felt they would be listened to and have their concerns addressed.