Archived: Care Management Group - Cowley House

The people we spoke with told us staff helped them with personal care and supported them to participate in group visits and activities. Two care workers told us they had been provided with appropriate training courses, one of which was safeguarding training, which they had both completed in the last twelve months to support them to recognise different types of abuse and understand what their duties and responsibilities were with regards to safeguarding vulnerable adults.

The people who use the service told us they felt safe in the house because the staff were always on hand to provide guidance and support. Two people we spoke with expressed a clear understanding of the complaints procedures in operation in the house, and expressed that, if they had any issues, they knew how to raise concerns with staff.

We observed the way that staff interacted and communicated with people who used the service and saw that people were treated with dignity and respect. We saw that people were supported to make choices to promote their independence within their individual capabilities.

We saw that people who used the service could choose what they wanted to eat and were supported to plan their menu's weekly.

We saw that people were involved in activities of their choosing like art, dancing, cooking, day trips and meals out. People we spoke to expressed their enjoyment of the activities they participated in.

We found that people who used the service were involved in making decisions about their care through regular care plan reviews and meetings to discuss what was important to them.

We found that staff who worked at the home were knowledgeable about the needs of the people they supported and received appropriate training to ensure they were able to respond to their needs.

Staff we spoke to told us they felt well supported in their work both by their colleagues and their manager and told us they enjoyed working at the home. They told us how they would rather encourage and support people to do things for themselves where they were able.

Family members that we spoke to told us their relatives "seemed happy," "were well cared for," and "staff were very nice and extremely kind.".