The Care Quality Commission

Archived: Care Management Group - Madeley Road

47 Madeley Road, Ealing, London, W5 2LS (020) 8991 1333

Provided and run by:
Care Management Group Limited

All Inspections

10 October 2012

During a routine inspection

During our visit we spoke with two people who use the service. One person said '..I like it here, I can do what I want and there is food I like..'. They told us that they had good support from the staff and they could lead the lives they wanted to. The staff we spoke told us they enjoyed their work. We observed they demonstrated a caring approach towards the people who use the service.

People told us about the different activities they got involved in throughout the week, such as going shopping, going to college and tidying their room. We saw they were involved in individual and group activities throughout the seven day week.

Some people spoke about the support they received with personal care, where they said they were supported to do what they could for themselves, and staff would assist them only where necessary.

People said they felt that the staff had the right skills and experience to support them with their needs.

27 October 2011

During a routine inspection

People told us they were being well cared for at the home. Visitors said they were happy with the care being provided to their relative and the staff made sure that healthcare needs were being met also.

People said they felt safe at the home and that if they were worried about anything they would talk to the staff or their families. Visitors said that they were able to express any concerns and that they were listened to.

Visitors said the staff provided good support to their relative. They said they completed a satisfaction survey every six months and that their views were taken on board.