5 June 2019
During a routine inspection
People’s experience of using this service:
The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways, promotion of choice and control, independence, and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People were safeguarded from the risk of abuse.
Individual risks to people were identified and managed and covered falls, choking and anxieties.
There were safe protocols in place to ensure that people received their medicines as prescribed.
Systems were in place to monitor accidents and incidents to take action to prevent things going wrong in the future.
Peoples needs were holistically assessed and person-centred so that staff could support people according to the choice and preferences.
Staff had the training and support they needed to support people.
The service worked with professionals to ensure that their healthcare needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
Staff treated people with kindness and compassion. They understood people well and responded to their needs.
People were involved in making decisions about their care through key worker meetings, residents’ meetings and in the day to day delivery of support.
Care plans included details of people’s hobbies and interests and the service supported people to maintain these as well as to develop new interests.
There was a strong person-centred management team leading the service.
Robust procedures were in place to monitor and audit the quality of care.
A business plan supported the process of driving improvement. This was discussed with staff at staff meetings and supervisions.
The service had consideration of equality characteristics and had actively supported people to enable them to combat discrimination and live the life they chose.
Rating at last inspection: At the last inspection the service was rated good (report published 16 December 2016).
Why we inspected: This was a planned comprehensive inspection based on the rating at the last inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.