14, 21 January 2014
During a routine inspection
People were involved in planning their care although this was not always well recorded.
Care and support was provided by staff who were pleasant and were observed to have a caring approach. Comments from people using the service included 'staff are lovely', '[staff are] nice to me' and 'staff are all OK'.
There were written care plans which were regularly reviewed.
The provision of food was good. There was choice at each meal. We saw plentiful proportions of well-presented food being enjoyed by people using the service.
Staffing was provided at a level which allowed for the safe delivery of care.
People could complain if they needed to. However, the written procedure could be improved and better communicated.