Background to this inspection
Updated
31 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection visit took place on 17 August 2016 and was carried out by two inspectors and an expert-by-experience. An expert-by-experience is someone who has knowledge and experience of using, or caring for someone, who uses this type of service.
The inspection was announced 48 hours before we visited to establish if people who lived at the service would be available to talk with us, and allowed the provider time to prepare people for our visit.
We spent time talking with staff and observing how they interacted with people in communal areas. We also spoke with people and their relatives to get their views on the care given.
We spoke with the registered manager, the head of care, nine members of staff including support workers, the well-being advisor, the ‘locksmith’, the activities facilitator, the chef and the personnel administrator); and three relatives. We also spoke with a visiting healthcare professional during our visit, and liaised with another healthcare professional prior to our visit, to obtain their views of the service. We looked at three care records of people who used the service and two staff records. We also reviewed quality monitoring records, staff duty rotas, menus and customer feedback surveys.
We reviewed information we held about the service, for example, statutory notifications the provider sent to inform us of events which affected the service. A statutory notification is information about important events which the provider is required to send to us by law.
Updated
31 December 2016
This inspection was carried out on 17 August 2016. The inspection was announced 48 hours before we visited. This was to establish if people living at the service would be available to talk with us.
The ExtraCare Charitable Trust, Berryhill Retirement Village enables older people to rent a home, have access to personal care and support, and a range of social opportunities.
At our last comprehensive inspection of this service in July 2013, we found the provider had met all of their legal requirements.
The home had a registered manager who had recently joined the service in June 2016. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People told us they received their care at the allocated call times and staff stayed the agreed length of time to provide the care and support needed. We also found staff were available if people required additional personal care due to their change in needs. Recruitment procedures made sure staff were of a suitable character to care for people safely in their homes.
People and relatives told us they felt people were safe at Berryhill Retirement Village. The manager and staff understood how to protect people they supported from abuse and when to inform the relevant agencies of any concerns. Staff followed people’s individual risk assessments to ensure they minimised any identified risks to people’s health and social care.
Medicines were stored and administered safely, and people received their medicines as prescribed. Audits were carried out of medicines to ensure they were managed in line with good practice guidelines. People were supported to attend health care appointments when they needed to maintain their health and wellbeing.
Staff were kind and supportive to people’s needs and people’s privacy and dignity was respected. People were encouraged to be independent as much as possible with their personal care needs.
People received a nutritious diet, had a choice of food, and were encouraged to have enough to drink. Some people received support from staff to prepare their meals in their flats. People received care and support which was tailored to their individual needs.
The management and staff teams understood the principles of the Mental Capacity Act 2005 (MCA) and supported people in line with these principles. People were supported to make everyday decisions themselves, which helped them to maintain their independence.
People were supported to pursue their hobbies and interests both within and outside the village. Activities were arranged according to people’s individual preferences, needs and abilities and staff were keen to explore a variety of new activities for people. People who lived at Berryhill Retirement Village were encouraged to maintain links with friends and family who visited them in their flats.
People and relatives knew how to make a formal complaint and were able to discuss concerns they had with staff and the registered manager. The provider obtained the views of people by way of regular meetings and customer surveys.
Staff felt the management team were supportive and promoted an open culture within the service. Staff were able to discuss their own development in supervision sessions and during regular team meetings. A programme of training and induction provided staff with the skills and knowledge to meet people’s needs. Staff felt well supported by the provider and management team and their views and ideas were encouraged on how to improve the service.
The provider carried out regular audits to continually monitor and improve the quality of the service.