Archived: ExtraCare Charitable Trust St Crispin Village

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe in their own home and we observed people to be happy and relaxed around the staff that supported them. All staff had completed the provider’s mandatory training. Staffing levels ensured that people received the support they required at the times they needed. We observed that there was sufficient staff to meet the needs of the people they were supporting. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.

Support plans contained risk assessments to protect people from identified risks and help to keep them safe. They gave information for staff on the identified risk and informed staff on the measures to take to minimise any risks.

People were supported to take their medicines as prescribed. Records showed that medicines were obtained, stored, administered and disposed of safely. People were supported to maintain good health and had access to healthcare services when needed.

People were actively involved in decisions about their care and support needs There were formal systems in place to assess people’s capacity for decision making under the Mental Capacity Act 2005.

Care plans were in place detailing how people wished to be supported and people were involved in making decisions about their support. People participated in a range of activities both in their own home and in the community and received the support they needed to help them do this. People were able to choose where they spent their time and what they did.

Staff had good relationships with the people they supported. Complaints were appropriately investigated and action was taken to make improvements to the service when this was found to be necessary. The management team was approachable and had systems in place to monitor the quality of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.

People told us that the care they received had been agreed with them and that they had opportunities to give their views on the quality of care. The people we spoke with had no concerns about their care but were satisfied that any concerns would be acted on.

We found that staff had received training to support them in meeting the needs of people who used the service. A member of staff told us that the training “could not be faulted.” We saw that staff had received training in the safe management of medication and that their practice in administering medication was monitored to reduce the risk to people.

We spoke with people who used the service and they all expressed satisfaction with the services they received. One person said “I’m very satisfied; everything is going very well”, and another person said "the staff were very kind and helpful". People told us that they had been involved in setting up their care package and that they had been provided with all the information about the services provided by the agency.