Background to this inspection
Updated
14 November 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
New Oscott Village is a community based extra care facility. The Care Quality Commission regulates the care provided. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
Prior to the inspection we reviewed information we held about the service since their last inspection. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We also contacted the local authority who commissioned services from this provider.
We used all of this information to plan our inspection.
During the inspection-
During the inspection process we spoke with 11 people, six relatives and nine members of staff including the care manager, the care co-ordinator and the registered manager.
We looked at the care and review records for three people who used the service. We looked at training records. We looked at records for how people were administered medicines as well as a range of records relating to the running of the service. This included incident and accident monitoring, auditing systems and complaints.
After the inspection
We continued to seek clarification from the provider to validate evidence found.
Updated
14 November 2019
About the service
New Oscott Village is a community based extra care facility that was providing personal care to 65 people at the time of the inspection. People using the service lived in their own flats in a gated community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us the managers and staff were very kind and caring and very good at their jobs. People and relatives were consistently complimentary about the kindness of the staff. We were told of occasions where staff had gone above and beyond what was expected of them. The registered manager was very passionate about supporting people who lived in their own home.
Staff had received training in safeguarding and knew how to keep people safe. Staff had been recruited safely and were well trained and supported to provide the best possible care for people. Medication was administered safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's care and support was planned in partnership with them. People said staff were respectful, friendly and reliable. People told us staff attended their calls at the appropriate time.
The registered manager carried out regular audits to check the quality of the service and develop good practice. The leadership and culture of the service was to provide good quality personalised support to people. Staff had a clear vision of what was required of them and were focused on doing so. The registered manager was committed to engaging with people who received care and had actively sought to create stronger links with the community to benefit people using the
service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
Rated good (published 28 April 2017).
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.