The inspection was announced and took place on 30 March 2016.ExtraCare Charitable Trust - Yates Court is registered with us to provide personal care and support for people who live in their own flats within the premises at Yates Court. At the time of our inspection 47 people received care and support from this service. The levels of support people received from the provider varied, according to their assessed needs and levels of independence.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People said they felt safe at Yates Court and received support from staff who were kind, caring and respectful towards them. Staff understood how to protect people from abuse and received regular training around how to keep people safe.
People told us the staff and management were approachable and if they had any concerns they would be listened to. People said there were enough staff to meet their needs and they were supported to take their medicines when they needed them.
Staff had received appropriate induction training and on-going training was in place in order to develop staff and ensure they had the skills to meet the needs of the people they supported.
People were listened to and were involved in making decisions about their care and staff understood they could only care for and support people who consented to being cared for.
People we spoke with were very positive about the care that they received. They told us staff were kind and caring and treated them with dignity and respect. People told us how they enjoyed the social events arranged by the provider and that staff were caring in the support they provided. Staff provided support that ensured people were treated with privacy and dignity. People were supported by staff to maintain their independence.
People told us they were involved in the care and support that they received. People were given choice and their wishes were respected by staff. People told us staff were quick to respond when they were unwell and they were supported to access other health professionals when needed. People told us staff helped them prepare meals or attend the on-site restaurant when needed.
Complaints information was available and people and staff were confident of the actions they would take if they had concerns and that any concerns would be dealt with appropriately.
The management team ensured regular checks were completed to monitor the quality of the care that people received and had identified areas they felt would improve the service for people.
People were positive about the care and support they received and the service as a whole.