Archived: Deaconstar Limited

Where people had difficulty communicating we saw they were encouraged to communicate in other ways because pictures and magnetic letters had been provided to help them.

We saw care plans were regularly reviewed and person centred. We saw staff knew the people they were caring for well and encouraged people to be independent while being available to assist them if needed.

Staff working for the provider were appropriately trained and experienced to carry out their roles. Regular reviews were carried out and staff were fully supported.

Audits were carried out to ensure people who used the service were safe and happy in their homes. Complaints were properly addressed and people who used the service, their family and representatives were fully supported to make complaints and knew they would be listened to.

The relationships between staff and the people who they supported in the community were good and personal support was provided in a way that promoted and protected their privacy and dignity. This was confirmed when we spoke with seven people who used the service and three staff.

Suitable arrangements were in place for handling complaints and for protecting people from abuse. There was a competent staff team who had the training, skills and experience to meet the specific conditions of the people who they supported.