• Care Home
  • Care home

Sherrington House

Overall: Good read more about inspection ratings

71 Sherrington Road, Ipswich, Suffolk, IP1 4HT (01473) 464106

Provided and run by:
The Partnership In Care Limited

Latest inspection summary

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Background to this inspection

Updated 7 May 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by an inspector and an inspection manager.

Service and service type

Sherrington House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

A registered manager was in post. The registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the home since the last inspection. We sought feedback from the local authority and professionals who work with the home. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps us support our inspections. We used all this information to plan our inspection.

During the inspection

We observed the care and support provided and the interaction between people and staff throughout our inspection. Some people living with dementia had complex needs, which meant they could not always readily tell us about their experiences. They communicated with us in different ways, such as facial expressions, signs and gestures. We spoke with five people who used the service, two relatives and one visiting professional about their experience of the care provided. We spoke with the registered manager, provider’s regional manager, deputy manager and seven members of staff from the care, activities, house- keeping and maintenance teams.

We reviewed a range of records. This included seven people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including audits, polices and systems were reviewed.

After the inspection

We received information requested as part of the inspection and electronic feedback from four professionals involved with the home.

Overall inspection

Good

Updated 7 May 2020

About the service:

Sherrington House is a residential care home that provides personal care for up to 48 people. The home is arranged over two floors and at the time of the inspection there were 43 people living in the home. Most of these people were older adults with needs associated with physical disability, dementia or long-term health conditions.

People’s experience of using this service and what we found

People were consistently treated with kindness and compassion. Staff and the management team knew people well and spoke with and about them in a caring way. People’s rights to privacy, dignity and independence were promoted and respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. There was a welcoming atmosphere in the home.

People were kept safe by staff. Identified risks to people were regularly assessed and mitigated to reduce the risks of harm and abuse. There were enough safely recruited, trained and supported staff to meet people’s needs. The home met the needs of the people living there and was clean and hygienic throughout.

People’s care records were individual and outlined their needs. People had access to healthcare services and appropriate referrals were made when their needs changed. Safe management of medicines was in place.

Feedback from people, relatives and professionals expressed confidence they could raise issues or concerns with any member of staff or the management team and these would be addressed.

The registered manager was held in high regard and there was visible leadership in the home. Quality assurance and risk management systems to independently identify issues or to improve the service provided were in place which supported effective governance and oversight arrangements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 29 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.