Greenwell House Care Home

Updated 3 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 2 November 2020 and was announced.

Updated 3 December 2020

About the service: Greenwell House Care Home is a nursing home providing personal and nursing care to 15 older people at the time of the inspection.

People’s experience of using this service: People told us they were happy and felt staff had an excellent understanding of their care and support needs. Support was delivered in safe way by a consistent team of staff who had the skills, knowledge and relevant training to support people. Management encouraged staff to continuously develop their skills.

People were treated with dignity and respect and their independence was promoted. Staff understood the importance of social interaction and this was encouraged. Staff spent time getting to know people and their life histories. They understood the importance of this which stimulated meaning conversations and activities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Choices people made were respected.

Systems were in place to continuously monitor and improve the service to ensure people received a good quality service. The provider was continuously looking at ways of improving the service as they were striving for excellence. People were clearly at the heart of the service and regular feedback on the service provided was requested. People described a high level of satisfaction with the all aspects of the service provided.

People and staff spoke positively of the management team. The service was well-run by a registered manager who was passionate about ensuring people received the support they required. The registered manager shared their skills and knowledge with other services to improve the care in the wider area. The service had good links with the local community and other professionals to promote and improve people’s health.

More information is in the Detailed Findings section below. For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk

Rating at last inspection: Good (report published 3 August 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.