Meadowview Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their families described the care they received as kind, compassionate, and respectful, with staff creating a welcoming environment for family members who visited. Family members and partner agencies praised the team for their attentiveness. Observations showed positive interactions, with staff demonstrating an understanding of people’s individual preferences, cultural needs, and personal histories. People were encouraged to make choices about their daily routines, meals, and activities. A daily activities timetable included group events like bingo and dancing, as well as one-to-one sessions for those unable or unwilling to participate in groups. Families appreciated prompt updates from staff about their relatives' needs, and mealtime support was provided for those who required it. While some staff felt valued, others noted challenges such as limited break times. The provider maintained a stable team with minimal vacancies, addressing absences using consistent agency staff who were already familiar with people living at the home. Staff policies and practices supported fairness and promoted high-quality care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People said they were treated with kindness, compassion, and respect. Family members praised the staff, mentioning they always felt welcomed during visits. One family member shared, “I have found the staff very caring, nothing is too much trouble for the residents or relatives.”

Staff provided examples of how they maintained dignity and respect, such as ensuring bathroom doors were kept closed and always knocking before entering rooms.

Partner agencies reported being satisfied with the care provided, noting staff were always welcoming. A survey conducted by the provider showed professionals strongly agreed that staff treated people with kindness, compassion, and respect.

We observed positive interactions between staff and people, with people being treated with respect throughout our visit. People appeared calm and happy in the home.

Family members felt staff knew their relatives well and provided activities tailored to their preferences. An internal residents survey indicated that most people felt staff were aware of their cultural background, abilities, and strengths, and treated them as individuals.

Staff demonstrated a good understanding of people’s individual needs and preferences. They were able to share details about people’s likes and dislikes, such as, “[Name] loved to do knitting.” Staff provided examples of how the provider supported cultural and religious needs, including hosting a church service at the home every few months.

Throughout the day, we observed family and friends visiting the home at various times, and staff were welcoming to all visitors. Staff demonstrated a strong understanding of people’s needs and were able to recognise when individuals were becoming distressed.

Care records included information on individuals' religious, cultural, and social needs, along with details of their likes and dislikes.

People and their families told us they were offered choices, such as what time they would like to get up in the morning and what they preferred to have for meals. Results from a recent internal residents' survey found people were encouraged to be independent and make their own choices.

Staff told us the variety of activities available at the home had improved with the employment of new activity coordinators. However, some staff felt the choice of meals could be enhanced. One staff member mentioned, “It would be good if for example, at breakfast they had bacon and sausage or egg instead of just cereal and toast.”

We observed people were offered choices regarding food and drinks, as well as where they preferred to spend their time, such as in the lounge or in their bedrooms.

A daily activities timetable was in place, managed by the new activity coordinators. For people who were unable or chose not to participate in group activities, the activity coordinator arranged one-to-one sessions to ensure they were still engaged.

Families told us staff were prompt in responding to their relatives' needs and provided immediate updates when necessary.

Staff explained how they would respond to people’s needs. For example, one staff member told us if someone was upset, they would “Go and sit with them, have chat, see what was wrong and sort as best as I could.”

We observed staff supporting people during mealtimes and responding to their needs in a timely manner. Staff maintained people’s dignity, such as removing crumbs from one person after they had finished their meal.

Some staff told us they felt valued and supported in their roles, with one staff member sharing they had received an award for their attendance. However, other staff mentioned they did not always have time for proper breaks, with one staff member stating, "We don’t have a dinner, we eat at the desk."

Policies were in place to ensure the fair treatment of staff members. The provider had a fully staffed team with many long-term employees. There were 2 vacancies, which were due to retirement. In the event of staff sickness, the provider used only one agency to provide consistent staffing, with most agency staff already familiar with people’s care needs.