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Moorhouse Care Home

Overall: Requires improvement read more about inspection ratings

Tilford Road, Hindhead, Surrey, GU26 6RA (01428) 604381

Provided and run by:
Ashberry Healthcare Limited

Report from 21 December 2023 assessment

On this page

Effective

Requires improvement

Updated 8 August 2024

People’s mental capacity to make specific decisions had been assessed in line with legislation.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Assessing needs

Score: 2

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

Delivering evidence-based care and treatment

Score: 2

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

How staff, teams and services work together

Score: 2

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

Supporting people to live healthier lives

Score: 2

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

Monitoring and improving outcomes

Score: 2

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People’s human rights were protected. A relative told us that although their loved one would be unable to give consent to care due to their dementia, the service consulted and involved them as their relative when decisions about their loved one’s care were being considered.

Staff confirmed they had received training in The Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards. They understood the need to seek consent before providing people’s care and understood that people may use different means of communicating their consent. One staff member told us, “We have to assume that everyone can make a decision to start with.” Staff knew mental capacity assessments were recorded on people's care plans, along with best interests decisions. Senior staff regularly checked staff knowledge and understanding of consent and MCA in supervisions and team meetings.

We checked whether the service was working within the principles of the MCA, whether appropriate legal authorisations were in place when needed to deprive a person of their liberty, and whether any conditions relating to those authorisations were being met. The processes and systems in the service supported this practice. Mental capacity assessments were decision specific and people’s next of kin had been involved in best interest decisions.