6 February 2019
During a routine inspection
What life is like for people using this service:
¿ People were supported by staff who knew how to recognise potential abuse and who they should report any concerns to. People’s care considered their risks and reduced the risk of harm and where required, had access to equipment to support them. There were enough staff on duty to meet people’s social and care needs.
¿ People had a choice of food and were supported to maintain a healthy diet in line with their needs and preferences. Staff were trained to meet people’s needs and acted promptly to refer people to healthcare professionals when required.
¿ People enjoyed positive and caring relationships with the staff team and were treated with kindness and respect. People’s independence was promoted by staff who encouraged them.
¿ People’s needs and routines were know and supported by staff who ensured these were met and respected. People and relatives knew how to complain if needed, and were confident any comments or concerns were listened and acted on.
¿ People and staff were happy with the way the service was led and managed and the provider worked well with external professionals to ensure people’s needs were met.
¿ Service management and leadership was consistent and areas for improvements were identified. The registered manager gathered people’s views and experiences and any improvements were made.
¿ We found the service met the characteristics of a “Good” rating in all areas; More information is available in the full report
Rating at last inspection: Good (report published 6 May 2016)
Why we inspected: This was a planned inspection based on previous rating.
Follow up: There will be ongoing monitoring.