We inspected the service on 3 and 4 February 2016. Fair Haven is a care home without nursing. The home is registered to accommodate up to 30 people. On the day of our inspection there were 21 people living at the home.The home had a registered manager who was available during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who used the service, and their relatives, told us that they felt safe and well looked after.
Staff met people’s needs effectively and people told us that they were all kind and caring. Staff told us that they enjoyed working at the home and they were very knowledgeable about people’s needs, preferences and life experiences. Staff respected people’s privacy and dignity.
Staff had a good understanding of what constituted abuse and told us that they would be confident to recognise and report it.
We looked at how the home was being staffed. We saw there were enough staff to provide safe care and social activities. People we spoke with were satisfied with staffing levels.
Recruitment and selection was carried out safely with appropriate checks made before new staff could start working in the home.
Staff managed medicines safely. They gave them as prescribed and entered, stored and disposed of them correctly. People were able to manage their own medicines if they were able to do so safely. People said staff gave them their medicines when they needed them.
People were supported with their health needs well and the provider sought information and advice swiftly where needed.
People told us they were offered a choice of meals. They said the meals were good and they were offered snacks and drinks, day and night.
Staff understood the requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards (DoLS). The management team discussed DoLS applications they had submitted. We found that there were some shortfalls in acting in accordance with the Mental Capacity Act (2005).
People told us they knew how to raise a concern or to make a complaint if they were unhappy with something. They were confident they would be listened to if they had concerns and that action would be taken quickly to make things right.
There were procedures in place to monitor the quality of the service. The management team were in the home most days and sought people’s views formally and informally.
There was a transparent and open culture that encouraged people to express any ideas or feedback. People and their relatives felt their needs and wishes were listened to and acted on.