18 May 2017
During a routine inspection
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.
People continued to be kept safe by sufficient numbers of appropriately recruited staff that had the skills and training they needed to do their job competently.
People were encouraged and enabled to make choices about their care. Decisions made by staff that affected the care and treatment of people that lacked capacity were implemented in the least restrictive way and in the person’s best interest.
People continued to be treated with dignity and their individuality was respected. Their needs were met in a timely way by a conscientious and compassionate staff team.
People were safeguarded from harm and poor practice. Risks associated with people’s capabilities to do what they could for themselves were assessed, reviewed, and acted upon to minimise the likelihood of accidents.
People’s medicines were appropriately and safely managed. People received timely treatment from other community based healthcare professionals when this was necessary. People were supported to maintain good health and nutrition.
People continued to be cared for by staff that had access to the support, supervision, and training they needed to work effectively in their roles. There continued to be good leadership with regard to the management of the home.