Park View

Updated 25 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Park View is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Park View is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 7 staff including the providers, registered manager, care and domestic staff. We reviewed 4 care records for people using the service, 2 staff recruitment files and multiple records relating to the management and oversight of the service.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 25 January 2024

About the service

Park View is a residential care home providing personal care to up to 23 people. The service provides support to older people, some of whom were living with a dementia. At the time of our inspection there were 23 people using the service.

People’s experience of using this service and what we found

The service was mostly clean. We have made a recommendation that the service takes appropriate measures to address malodours in some areas.

People were safe living in the service. Risk assessments and care plans were in place to guide staff on how to reduce risks to people. Medicines were administered, managed and stored safely.

People told us there were sufficient staff to provide care to them when they required it. People did not have to wait long to have their needs met or receive support with tasks. Staff were recruited safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a system in place to monitor the quality of the service and identify shortfalls. There was an action plan in place stating what improvements the provider had planned. This included plans to address malodours but we have recommended this action be expedited.

The providers had good oversight of the service and took a hands on approach to overseeing the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Good (Published 12 September 2017)

Why we inspected

We carried out this inspection to see if the service had made improvements in the ‘safe’ domain, which included improvements to the environment. During this inspection we found that the provider had made the required improvements.

Enforcement and Recommendations

We have made a recommendation that the provider expedites plans to replace flooring to address malodours in some areas of the home.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.