20, 21 November 2013
During a routine inspection
People's care needs were not consistently met. Whilst care was planned it was not delivered in line with the plan. People were not safely supported with their care needs.
People told us that they did not get a choice of some foods. The provider did not have an effective system to offer choice at meal times.
People were not consistently protected from abuse. Matters that should have been investigated by the provider had not been attended too.
The environment had not been safely maintained. Areas of concern that had been brought to the providers attention had not been addressed and there was no plan in place to ensure the building and services were maintained appropriately.
At times there were insufficient numbers of qualified staff to meet people's needs.
People who told us they were consulted about how the home was run but no action was taken to improve the service based on their comments. The provider had a system to assess the quality of service on offer but had not taken action to make improvements based on the outcomes of these audits.
The records used by the home did not effectively demonstrate that people's needs had been accurately assessed or met.