18 December 2023
During an inspection looking at part of the service
About the service
St Anne’s Community Services – Boroughbridge Road is a residential care home providing personal care to up to three people with a Learning Disability. The service operates from an adapted building in a residential area of Knaresborough. At the time of our inspection there were three people using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it
Right Support: People were appropriately supported and the model of care promoted people’s choice, control and independence. People were fully involved in planning their day-to-day routines and received support from a consistent staff team. There were enough staff to ensure people received appropriate support. The premises was appropriately adapted to ensure people’s needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Care was person-centred and promotes people’s dignity, privacy and human rights. People were kept safe whilst there was a philosophy of positive risk taking to ensure people were not restricted from day-to-day activities. Medicines were managed safely.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. People and staff spoke positively about the management team and we found a positive person-centred culture within the service. A range of audits and checks took place to provide assurance the service was operating appropriately.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (September 2018).
Why we inspected
This inspection was undertaken due to the age of the previous rating. We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.