• Doctor
  • GP practice

Brookfield Park Surgery

Overall: Good read more about inspection ratings

68 Chester Road, London, N19 5BZ (020) 7263 9633

Provided and run by:
Dr Meena Anand

Important: The provider of this service changed - see old profile

All Inspections

24 November 2023

During an inspection looking at part of the service

We carried out an announced focused assessment at Brookfield Park Surgery on 24 November 2023 and the practice is rated good for providing responsive services to patients. Overall, the practice remains rated as good.

Safe - not inspected, rating of good carried forward from previous inspection

Effective - not inspected, rating of good carried forward from previous inspection

Caring - not inspected, rating of good carried forward from previous inspection

Responsive – good

Well-led - not inspected, rating of good carried forward from previous inspection

Following our previous inspection on 16 November 2022 the practice was rated good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Brookfield Park Surgery on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the review

This assessment was carried out remotely. It did not include a site visit.

The process included:

• Conducting an interview with the provider and members of staff using video conferencing.

• Reviewing patient feedback from a range of sources

• Requesting evidence from the provider.

• Reviewing data we hold about the service

• Seeking information/feedback from relevant stakeholders

Our findings

We based our judgement of the responsive key question on a combination of:

• what we found when we met with the provider

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

We found that:

• According to the National GP patient survey results the practice had performed above national averages in all of the indicators regarding access.

• The practice had a significant positive variation regarding patient satisfaction with access to the practice by phone.

• The practice had indicators that were trending towards positive for the experience of making an appointment and the type of appointment they were offered. Their indicators for satisfaction with appointment times were comparable in data terms, but still higher than the national average.

• During the assessment process, the provider highlighted the actions they had taken to make improvements to the responsiveness of the service for their patient population. They also identified the areas to be put in place to continue this improvement.

• The practice worked collaboratively with its primary care network to ensure additional types of appointments and extended hours were available.

• The practice dealt with complaints in a timely manner and learned from them.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

16 November 2022

During a routine inspection

We carried out an announced comprehensive of the Brookfield Park Surgery (the practice) involving a site visit on 16 November 2022. It was the first inspection of the practice following the provider’s registration as a sole practitioner in December 2021. The practice had previously been registered as a partnership, which we inspected in August 2016.

Overall, the practice is rated as Good

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

The full reports of our inspections and monitoring activities can be found on our website at:

www.cqc.org.uk/location/1-12180930823

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities, following the new registration in December 2021.

How we carried out the inspection

The inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.
  • Requesting written feedback from patients and staff.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

Whilst we found no breaches of regulations, the provider should:

  • Implement the actions recommended following the premises risk assessments conducted in November 2022, in accordance with the suggested timescales.
  • Continue working to improve the uptake rates for childhood immunisations and cervical cancer screening.
  • Continue with plans to reactivate the Patient Participation Group.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services