25 February 2014
During a routine inspection
We reviewed six care records and found that people's needs were assessed and care was planned and delivered in line with their individual care plan. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Both staff and people thought there were enough staff to meet people's needs. One relative said, "I always thought care homes were depressing but not St Ives. We are very happy and feel staff make every effort to make mums life happy. 'Another said 'It's very personal. Feels more like a real family."
The provider had taken steps to provide care in an environment that is suitably designed and adequately maintained. People were cared for in a clean well maintained building. There was evidence that adequate checks on gas, electricity, water and, fire safety were completed by relevant authorities.
The provider took account of complaints and comments to improve the service. There were regular staff meetings, patient satisfaction surveys were sent out twice a year and people participated in their annual reviews where possible.