12 February 2014
During a routine inspection
Some of the people who lived in the home had complex needs which meant that they were not able to tell us their experiences of using the service; we therefore used our observations to help inform some of our judgements. We saw that people were supported around the home by staff in a kind and sensitive manner, in a way that promoted individual independence.
People we spoke with told us they were "Happy" living at Middle West. They told us that the staff were "Excellent" and "Supportive". People also told us that they regularly took part in activities that they enjoyed. One person said "I've got a job which I love" and "I enjoy doing cross stitch which the staff support me with".
We found that appropriate checks were in place to confirm the suitability of staff to work with vulnerable adults.
People's care records were reviewed regularly and had been kept up to date in order to reflect their needs. We also found that records had been stored securely.