Archived: Allied Healthcare - Gravesend

We found that people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People told us “My care worker is excellent”, and “My care worker is extremely caring, compassionate and efficient”.

We sent out more than sixty questionnaires, generally people were positive about the care and support they received, all of the people who responded to our questionnaires told us that they had never experienced any form of discrimination by staff delivering care and support.

We saw that care plans were person centred and detailed support needs. We spoke to members of staff who confirmed that there was a care plan for each person they visited. These staff also confirmed that a brief overview of the support required was given on each person’s rota.

We found that there were effective recruitment and selection processes in place. The provider kept satisfactory documentation for all staff to evidence relevant qualifications and a full employment history with satisfactory written explanation of any gaps in employment.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We found that the provider had an effective system to regularly assess and monitor the quality of service that people receive.

People told us they were happy with the care they received from the service.

People told us the carers ''mostly came on time.'' People said they were involved in their care planning and the carers were polite and courteous.

We found people's views were taken into account and each person's care records were reviewed monthly. We found people's family and or their representatives were involved in their care.

Care records showed that people's needs were assessed and care and treatment planned and delivered to meet these needs. We found care records were detailed and found risk assessment linked to care plans.

The staff we spoke to were knowledgeable about abuse and knew how to raise a safeguarding concern if there was need to. We found staff exercised care on entering and leaving people's homes to ensure uninvited people did not have access to people's homes and this helped to maintain the safety of people in their homes.

Staff told us they felt supported in their roles. We found the training staff received was relevant to their roles and supported them to provide treatment that was safe and appropriate for people.

The provider told us they regularly sought feedback from people, their representatives and other professional using the service. This feedback was used to monitor the quality of the service provided.