11 July 2012
During an inspection looking at part of the service
At our April 2012 inspection, most of the people we spoke with told us that they got a good standard of service and received the care and support they needed. These views were borne out by some of the evidence we collected and we found that some of the concerns we identified previously had been addressed. However, in medication management and records, we found that the provider was still not meeting the standard required. To protect the health, safety and welfare of people using this service we took enforcement action by issuing warning notices to the provider.
In response to our enforcement action, the provider sent us an action plan to tell us what they were doing to make improvements. We visited the service on 11 July 2012 to see whether they had made these improvements.
On this occasion we did not speak with people who use the service to obtain their further views about the care and support they received. The focus of our inspection was on the completion of medication records and record keeping generally. However, we were contacted by one of the local authority commissioners of the care services provided by the branch who, following our previous inspection, had issued the branch with an improvement plan to secure improvements to meet its own quality standards. The authority told us that at their last monitoring visit in June 2012, they found that the branch had vastly improved.
At our latest inspection we found that the provider had made significant progress in implementing its action plan to address the concerns we identified previously. Further work was ongoing to ensure these improvements were sustained but the provider was now meeting the essential standards of quality and safety.