We carried out a review of the data available to us about Acorn Complete Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Acorn Complete Care Ltd, you can give feedback on this service.
About the service
Acorn Complete Care Limited provides support to adults with a range of needs including those with a learning disability. At the time of the inspection 1 person was receiving personal care. Th service was based in the areas of Haringey; where the provider was supporting people that lived in their own homes. Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support:
There were suitable staffing levels to meet the person’s needs and the provider carried out employment checks to ensure that staff were recruited safely. The service took measures to help prevent the spread of infections. Medicines were managed in a safe way. People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
A relative told us that their loved ones were treated with kindness and their privacy was respected by staff. They also told us that they felt the service supported people to express their views and were involved in making decisions about their support with help from their families. The person’s support plan was detailed and person-centred.
Right Culture:
A relative spoke positively about the management team and staff. The service carried out a range of audits to ensure a good quality service was provided. Staff understood people's needs well. This enabled the person to receive compassionate and empowering care that was tailored to their individual support needs. Staff knew and understood the person well.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us 15 December 2021, and this is their first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.