Archived: OSJCT Jack Parkinson Court

We looked at the menus and saw they offered a wide range of hot and cold meals. We saw there were two choices available at lunchtime and two in the evening. A hot meal was available at lunch and tea time. A cooked breakfast was available up to four times a week. One person who lived at home told us, 'I like the food, it's always on time. The puddings are gorgeous.'

We looked around the home and observed a good overall standard of cleanliness. We saw people's rooms were clean and communal areas were clean and tidy. The home was free from mal odour. One person who lived at the home told us, 'It's very clean, spotless in fact. They hoover and clean my room every day.'

Staff received appropriate professional development. There was a training and development programme and a system for monitoring staff attendance on courses. The care staff we spoke with confirmed they received training that was relevant to their work and helped them to meet the needs of people who used the service. One member of staff said, 'This is a good place to work, communication is good and we feel well supported.'

We were able to speak with five people who used the service. People told us they felt respected and were involved in making everyday decisions. They also told us they liked living there and commented, "I make my own routines' and "I can do what I want and I when I want to."

People told us they were well looked after and their needs were met. People said, "I like living here" and staff were, "Very good, very kind. They take trouble to do things and have lots of patience."

People who used the service also told us how they made decisions about where they wanted to spend their time and what activities they chose to participate in. Three people we spoke with told us about the recent holiday to Blackpool they had enjoyed. Visiting the illuminations and staying at the hotel were some of their favourite memories.

We spoke with two relatives who told us they were very satisfied with the care offered and commented, "It's absolutely fantastic, I couldn't ask for better' and "The staff are always helpful and quick to respond to care needs."