OSJCT Marden Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider was aware of barriers people faced and supported people to access the services they needed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care records demonstrated staff supported people to access relevant services to ensure people had equity in outcomes and experiences. Examples included supporting people to attend health services relevant to them with appropriate levels of support. Staff supported people to communicate effectively where needed.

The manager demonstrated a good understanding of the barriers people faced in accessing services, particularly related to people's mobility and effects of living with dementia. The manager reported problems they had experienced supporting people to access local podiatry services and the actions taken to support people to attend an alternative location.

People told us the provider made arrangements to support them to access external health services, including accessible transport. One person said staff made arrangements to ensure their sight loss did not affect the choices that were available to them.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.